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FAQ’s

Our FAQ’s are included to help answer some of your questions. If you have additional questions, feel free to contact your Adams Fiber representative.

Questions – Please click on each question to view the answer.

13. If I switch my Internet service to Adams, can I keep my @comcast.net or @att.net email address?


Answers

1. What is Adams Fiber?

Adams Fiber is a state-of-the-art fiber optic infrastructure that brings fiber optic service all the way to the home. It is the most current technology that is “future proof”, capable of delivering ultra-fast Internet connections, plus home telephone and TV service. Back to Top ^

2. How does Adams Fiber benefit Quincy and surrounding towns?

As with any utility, having the most capable and reliable infrastructure provides more value to the community and it’s residents. Connecting Quincy with fiber brings big benefits. Having the option for this much capacity attracts businesses that require large amounts of bandwidth for their operations. This may be the same case for residential customers. Customers are constantly needing and demanding higher amounts of bandwidth in their homes. This fiber investment prepares us all for what’s to come in the future. Back to Top ^

3. Is this Adams first time offering fiber to the home?

No, we have been offering fiber to many of our communities in the area. For nearly 15 years, we have provided fiber to the majority of our businesses in Quincy. Back to Top ^

4. What services can I get with Adams Fiber?

Adams will offer Internet, telephone, and TV over fiber optics.

  • Internet service packages up to Gigabit speeds
  • Telephone services (keep your same current number)
  • TV services Back to Top ^

5. What is the process to get fiber to my house/neighborhood?

After enough interest in shown for a particular neighborhood (through filling out this form), we will start the Pre-Registration phase to determine the level of commitment by a prospective Fiberhood.

During Pre-Registration, we will contact every potential home, to determine how many households are interested in our new fiber optic network and are serious about taking advantage of our services.

After we have reached our commitment requirements for a prospective Fiberhood we will begin construction on your fiber network! Back to Top ^

6. Is Adams building in a particular area in Quincy or everywhere?

We are prepared to go everywhere in Quincy, and our actual construction plans will be based on the interest we receive from potential neighborhoods.   When there is enough interest and actual neighborhood commitment, your area will qualify to be an Adams Fiberhood. Back to Top ^

7. Is there a term contract to sign?

We are proud to offer No Gimmick Pricing.  Plus, if you sign up during Pre-Registration you have the unique opportunity to “Lock in Your Price for Life.”  It’s not a lifetime contract with Adams, but it is a price guarantee from Adams to you! Our only Internet package that requires any type of term contract is our most basic Economy package.  Back to Top ^

8. What is this “Lock in Your Price for Life” offer?

After you “Lock in Your Price for Life” with Adams, you’ll want it with everything you purchase!  By taking advantage of this offer (only available by signing up during your neighborhood’s Pre-Registration), you’ll save between $120 – $1500 a year depending on your package choice, AND your Adams Internet bill will never increase.  We guarantee it. Back to Top ^

9. What is Pre-Registration?

Pre-Registration is a once-in-a-lifetime opportunity for you.  During Pre-Registration, we will contact every potential home in a prospective Fiberhood.  This will determine how many households are interested in our new fiber optic network and are serious about taking advantage of our services.

During Pre-Registration, you will be able to take advantage of the unique “Lock in Your Price for Life” opportunity, and receive free installation ($100 value). Back to Top ^

10. Why do I need to pay $25 for Pre-Registration and what happens to my money?

The $25 shows Adams you are serious about taking our services and are truly committed. Adams will refund your $25 payment if we do not proceed with a fiber build in your neighborhood within 12 months. Back to Top ^

11. What’s better … fiber optic, cable, DSL, or wireless?

Fiber optic is the fastest Internet option available; it is not shared and provides far greater speeds to enhance your experience.  If you use the Internet in any way and have the opportunity to sign up for fiber, you should! You will not be disappointed.  For current Adams DSL or wireless customers, we will work with you to switch your service to Adams Fiber. We want you to enjoy your experience with Adams! Back to Top ^

12. If I switch my telephone service to Adams, do I get to keep my same phone number?

Absolutely!  We will move your telephone number over to us and you do not need to do a thing.  Once the number is moved, it automatically notifies your current provider and they will stop their billing.  We have done this for hundreds of customers in Barry, Bowen, Camp Point, Clayton, Fowler, Mt. Sterling, Perry, and Quincy. Back to Top ^

13. If I switch my Internet service to Adams, can I keep my @comcast.net or @att.net email address?

Customers who have switched to Adams Fiber from other providers are reporting they have been able to keep their @comcast.net and @att.net email addresses.  

Here are links to validate those claims:

Using Comcast Email if You’ve Disconnected Your Service

Using AT&T Email if You’ve Disconnected Your Service

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